Frequent Asked Questions
Here are a list of questions that people asked us alot at Digilois online store.
Shipping Information
At Digilois, we offer a range of shipping methods to suit your needs. Our standard shipping method is provided by reputable couriers and can take anywhere between 3-14 business days, depending on your location. We also offer express shipping options for those who need their orders delivered even faster. Additionally, we provide free shipping for orders above $100 USD. Our shipping rates are calculated based on the weight of your order and your shipping address. You can select your preferred shipping method during the checkout process. If you have any questions about our shipping methods or rates, please don't hesitate to contact our customer service team.
At Digilois, we understand that receiving your order in a timely manner is important to you. We strive to process and ship out all orders as quickly as possible, typically within 24-48 hours of receiving your order. Once your package has been shipped, you will receive a confirmation email with tracking information so you can track the progress of your shipment. Our standard shipping method usually takes between 3-14 business days, depending on your location. If you require faster delivery, we also offer express shipping options for an additional fee. Please note that delivery times can vary based on factors such as weather conditions, courier delays, and customs clearance. If you have any questions about the status of your order or estimated delivery date, please don't hesitate to contact our customer service team. We are always here to help you.
Yes, we do ship internationally! At Digilois, we are happy to offer global shipping for our customers. We partner with reliable couriers to ensure that your package arrives safely and in a timely manner. Please note that international shipping rates may vary based on your location and the weight of your order. You may also be responsible for any applicable customs duties and taxes that may be imposed by your country's customs office. These charges are not included in the price of your order and are the responsibility of the recipient. International delivery times can also vary based on factors such as customs clearance and courier delays. If you have any questions about international shipping rates or delivery times, please don't hesitate to contact our customer service team. We are always here to help you.
At Digilois, we offer a range of shipping methods to suit your needs. Our standard shipping method is provided by reputable couriers and can take anywhere between 3-14 business days, depending on your location. We also offer express shipping options for those who need their orders delivered even faster. Additionally, we provide free shipping for orders above $100 USD. Our shipping rates are calculated based on the weight of your order and your shipping address. You can select your preferred shipping method during the checkout process. If you have any questions about our shipping methods or rates, please don't hesitate to contact our customer service team.
Payment
At Digilois, we offer a variety of payment methods to ensure that you can easily and securely pay for your order. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience. In addition, we are excited to announce that we now accept cryptocurrency as a form of payment. We currently accept Bitcoin, Ethereum, Litecoin, and many other popular cryptocurrencies. If you choose to pay with cryptocurrency, you can also take advantage of our special offer: when you buy using LOIS token, our native token, you will receive a 15% discount on your order. LOIS token is available for purchase on various exchanges, so you can easily buy and use it to pay for your order on Digilois. We take your security seriously, which is why we use industry-standard encryption technology to protect your personal and payment information. Whether you choose to pay with a credit card, PayPal, or cryptocurrency, you can rest assured that your information is safe and secure. If you have any questions about our payment methods or the LOIS token discount, please contact our customer service team for assistance.
At Digilois, we understand that online security is a top concern for our customers. That's why we take great care to ensure that your online shopping experience is safe and secure. We use industry-standard encryption technology to protect your personal and payment information, so you can rest assured that your information is safe when you shop with us. In addition, we are committed to protecting your privacy. We do not share or sell your information to third parties, and we only use your information to process and fulfill your order. We also follow best practices for data protection and comply with all applicable laws and regulations. To further protect your online shopping experience, we recommend that you keep your computer and internet browser up-to-date with the latest security updates, use a strong and unique password for your account, and avoid using public Wi-Fi when making purchases. If you have any questions or concerns about the security of your online shopping experience with Digilois, please contact our customer service team. We are always here to help you.
Orders & Returns
Placing an order on Digilois is easy and straightforward! Here are the steps to follow: Browse our website and add the products you would like to purchase to your shopping cart. Once you have added all the items you want to buy, click on the shopping cart icon in the top right corner of the screen to proceed to checkout. Review the items in your cart to make sure they are correct, and enter any applicable discount codes or special instructions. Next, enter your shipping and billing information, and select your preferred shipping method. Review your order summary to make sure everything is correct, and then submit your order by clicking the "Place Order" button. If you are paying by credit card, you will be directed to a secure payment page to enter your payment details. If you are paying with PayPal or cryptocurrency, you will be directed to the appropriate payment provider's website to complete your payment. Once your order is complete, you will receive a confirmation email with your order details and shipping information. If you have any questions about placing an order on Digilois, please don't hesitate to contact our customer service team. We are always here to help you.
No, you do not need an account to place an order on Digilois. However, creating an account can make the checkout process faster and easier for future purchases. When you create an account, you can save your shipping and billing information, track your order history, and receive special offers and promotions. If you prefer not to create an account, you can simply checkout as a guest. During the checkout process, you will be prompted to enter your shipping and billing information, and you will have the option to create an account or checkout as a guest. Regardless of whether you choose to create an account or checkout as a guest, we guarantee that your personal and payment information will be kept secure and protected. If you have any questions about creating an account or placing an order on Digilois, please don't hesitate to contact our customer service team. We are always here to help you.
At Digilois, we strive to make sure that every product we sell meets or exceeds your expectations. However, if you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. To initiate a return, simply log in to your Digilois account and navigate to your order history. Find the order that contains the item you wish to return, and click the "return" button to begin the process. You will then be asked to select the reason for the return and to provide any additional details that may help us improve our products and services. Once your return is approved, we will provide you with a return shipping label and instructions for returning the item. Please note that all returned items must be in their original packaging and in new, unused condition to qualify for a full refund or exchange. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance. We're always here to help!
At Digilois, we understand that sometimes you may need to change or cancel an order. We want to make this process as easy as possible for you. If you need to change or cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and we cannot guarantee that we will be able to make changes or cancellations once an order has been placed. To contact our customer service team, please log in to your Digilois account and navigate to the "contact us" page. You can also email us at info@digilois.com. If you need to change the shipping address for an order, please contact our customer service team as soon as possible. We may be able to update the address if the shipment has not yet been processed. If you receive an item that is damaged or defective, please contact our customer service team within 14 days of receiving your order. We will work with you to arrange a return or exchange. Thank you for shopping with Digilois. We appreciate your business and are always here to help!
At Digilois, we want to make sure that you can track your order every step of the way. Here's how you can do it: Log in to your Digilois account and navigate to your order history. Find the order that you want to track and click on "Track Order" button. You will be redirected to the shipping carrier's website where you can track your order's progress. Please note that it may take up to 24 hours for tracking information to be available after your order has been shipped. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team. We're always here to help! Additionally, if you opted in for text messages during checkout, our system will automatically send you text messages with updates on the status of your order. You will receive a text message when your order ships, and you will be able to track your package directly from the message. Thank you for shopping with Digilois. We appreciate your business and are always here to help!